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Contact
Thank you for visiting Ueenaa. Our customer support team is available to assist with product information, sizing, orders, shipping, tracking, returns, refunds, payments, and store policies.
For assistance with an existing order, please include your full name, order number, and the email address used at checkout. This information helps us locate your order and respond efficiently.
Store Contact Information
Store Name: Ueenaa
Business Type: Independently Owned U.S. Online Retail Store
Business Address: 15605 Pine St, Church Rd, VA 23833, United States
Support Email: hello@ueenaa.com
Support Phone: +1 302-749-1852
Customer Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM (Eastern Time, ET); Sunday: Closed
Response Time: We aim to respond within 24–48 business hours.
Messages received outside our customer support hours will be reviewed during the next available support period.
Return Contact Information
Eligible returns are accepted by mail. Please review our Return and Refund Policy before returning an item to confirm the eligibility, packaging, and return-shipping requirements that apply to your order.
Store Name: Ueenaa
Return Address: 15605 Pine St, Church Rd, VA 23833, United States
Returns Email: hello@ueenaa.com
Return Method: By mail
Return Window: Within 30 days after delivery
Restocking Fee: No restocking fee
Important Return Instructions:
Please do not mail a return without first contacting our customer support team at hello@ueenaa.com. We will provide the applicable return instructions and, when needed, a return identification number so that the package can be matched to your order.
Contacting us before mailing the package does not shorten or replace your 30-day return window. Please include your order number or any return identification number provided by our support team inside the package.
For complete eligibility, return-shipping cost, inspection, and refund information, please review our Return and Refund Policy.
How We Can Help
- Product details, availability, and sizing assistance
- Order confirmation and order-status questions
- Shipping, tracking, and delivery inquiries
- Return, exchange, and refund assistance
- Payment and checkout questions
- Privacy requests and store-policy questions
Security Notice
For your security, never send your full credit or debit card number, card security code, account password, or one-time verification code by email or phone. Ueenaa will never request your complete payment card details through customer support.
Payments must be completed through Ueenaa’s secure online checkout or an approved payment provider. If you receive a suspicious message claiming to represent Ueenaa, please contact us directly at hello@ueenaa.com.
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